Shipping policy

Shipping Policy - ProwlPet.com

At ProwlPet, we strive to offer our customers a seamless shopping experience. Below are the details of our shipping policies to ensure you’re well-informed about the process.

Processing Time

  • All orders are processed within 1-2 business days (Monday to Friday).

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Times

  • Standard Shipping: Typically arrives in 5-7 business days.

  • Expedited Shipping: Typically arrives in 2-3 business days.

  • Shipping rates are calculated at checkout based on your location and the size/weight of your order.

Shipping Carrier

  • We partner with major carriers such as USPS, UPS, and FedEx to deliver your products.

  • You will receive a tracking number via email once your order ships.

International Shipping

  • Currently, we only offer domestic shipping within the United States.

  • We are looking into expanding our international shipping options in the future. Stay tuned!

Order Status & Tracking

  • Once your order ships, you’ll receive an email with tracking details.

  • You can track your order at any time through the tracking link provided.

Shipping Restrictions

  • We do not ship to P.O. Boxes. Please provide a physical address at checkout.

  • Shipping restrictions may apply to certain items due to size or weight limitations.

Damaged or Lost Items

  • If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will assist with a return, exchange, or refund as appropriate.

  • For lost packages, please reach out to our customer service team, and we’ll help you resolve the issue with the carrier.

Customer Service

If you have any questions or concerns about your order, don’t hesitate to reach out to our customer service team at prowlpet12@gmail.com